Refund Policy

At IPTV Canada 4K, we strive to provide our customers with the best possible IPTV service experience. We understand that there may be instances where our services may not meet your expectations. To ensure customer satisfaction, we have established the following refund policy:

Eligibility for Refunds

1. Subscription Plans:

   • Refunds are only available for subscription plans within the first 7 days of purchase. If you are not satisfied with our service, you may request a refund within this period.

2. Technical Issues:

   • If you experience significant technical issues that our support team is unable to resolve within 48 hours, you may be eligible for a refund. Proof of the issues and communication with our support team will be required.

3. Inappropriate Service Delivery:

   • If the service delivered does not match the description provided at the time of purchase, you may request a refund within the first 7 days of your subscription.

Non-Refundable Situations

1. Partial Refunds:

   • Partial refunds are not available. Once a subscription plan is activated and used beyond the 7-day period, no refunds will be provided.

2. Promotional Offers:

   • Subscriptions purchased during promotional periods or with discount codes are non-refundable.

3. Customer’s Technical Incompatibility:

   • Refunds will not be granted due to customer’s technical incompatibility or issues related to their personal devices.

4. Post-Trial Period:

   • Refunds are not eligible after the completion of any trial period. The trial period is designed to allow customers to evaluate the service. Once the trial period ends, all subscriptions are considered final and non-refundable.

Refund Process

1. Request Submission:

   • To initiate a refund, please contact our customer support team at support@iptvcanada4k.ca within the eligible refund period. Provide your order number, details of your issue, and any relevant information.

2. Review and Approval:

   • Our support team will review your refund request and notify you of the approval or rejection of your refund within 5 business days.

3. Refund Issuance:

   • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.

Contact Us

If you have any questions or need further assistance regarding our refund policy, please do not hesitate to reach out to our customer support team at support@iptvcanada4k.ca. We are here to help and ensure your satisfaction with IPTV Canada 4K.

Thank you for choosing IPTV Canada 4K. We value your business and are committed to providing you with the best IPTV experience possible.