Talk to a Person, Not a Ticket Number
Setup snag, billing question, trial request or reseller enquiry: message us and a real member of the team answers, at 2 p.m. or 2 a.m., in English or French.
Trials, device setup, streams acting up mid-game. We can send screenshots, walk through menus with you and fix things in real time.
Payment questions, refund requests, reseller enquiries and anything that needs documents or a paper trail. Every email gets a written answer.
60-Second Fixes Worth Trying First
These solve a big share of the messages we receive. If one works, you're back to watching before we could even reply.
Picture freezing?
Restart the streaming device and the router, then try the channel's second feed. Still stuttering? Our buffering checklist goes deeper.
Login refused?
Paste, don't type. A stray space or a zero typed as the letter O causes almost every "wrong password" error we see.
Welcome email missing?
Look in spam, junk and promotions. Also confirm your order number was in the e-Transfer message.
New device to set up?
Each device has a five-step guide on our setup page. Most people finish in about five minutes.
The Perfect First Message
Include these and we can usually solve it in a single reply instead of a back-and-forth.
- Your order number (or checkout email)
- The device: Firestick, Samsung TV, Android box…
- The player app you installed
- What you see, and when it started
- A photo or screenshot of the screen
Good to Know Before You Write
Four quick answers that might save you a message.
WhatsApp. Someone is on shift around the clock and replies usually land within minutes. Email is ideal for billing and reseller questions with attachments, and gets a written reply, typically within a few hours.
Oui. Our team supports customers in English and French, on WhatsApp and by email. Write in the language you prefer and we'll answer in it.
Send a WhatsApp message saying you'd like the trial and which device you use. We'll reply with a 24-hour login and the matching setup guide. No payment details needed. Details on the free trial page.
First check spam, junk and promotions folders. Then make sure your order number was in the e-Transfer message, since that's how we match payments. Still nothing? WhatsApp us your order number and we'll sort it out.