Refunds & the 7-Day Guarantee

1. Which Plans Carry a Guarantee?

Plans of 3, 6 or 12 months include a conditional guarantee during the first 7 days after purchase. A refund under this guarantee is granted only if both of the following are true:

• There is a serious technical fault that we can verify on our server side; and
• Our technical team is unable to resolve that fault within 48 hours of your report.

After the 7-day window ends, no refund requests are accepted for any reason.

2. Situations Not Covered

No refund, credit or prorated cancellation is available in these cases:

• You change your mind. Examples: you no longer want the service, you dislike a player app's design, or you no longer have time to watch.
• Problems with your equipment. A faulty, incompatible or incorrectly configured TV, streaming stick, box or other device on your side.
• Problems with your internet. Slow speeds, unstable Wi-Fi, throttling or data limits imposed by your internet provider. A stable connection of about 15 Mbps for HD and 25 Mbps for 4K is required.
• Normal lineup changes. Channels added or removed, scheduled maintenance or regional broadcast changes are part of the service and are not considered a service failure.

3. Shared Logins and Misuse

Every subscription includes a set number of simultaneous connections. If our systems detect a login being used beyond that limit, the account is permanently deactivated.

An account closed for violating our Terms of Service is not eligible for any refund, credit or compensation.

4. Requesting a Review

For an eligible 3, 6 or 12-month plan, within the 7-day window, email contact@iptvcanada4k.ca with:

• Your full name and the email address used at checkout;
• Your order number; and
• A photo or video that clearly shows the server-side problem.

We will review the request and reply with a decision. Approved refunds are returned through the original payment method and can take 3 to 5 Canadian business days to arrive.

5. Talk to Support First

Buffering, a channel that won't load or a login error can almost always be fixed in one conversation, often in minutes. Contact our 24/7 support before requesting a refund. In most cases you'll be back to watching long before a refund could be processed.